Archive for November, 2009

this old house

my parents just bought a new house, and by new i mean old.  in philadelphia, every house is old — many of which have not been renovated since the 60s.  so the weekend before thanksgiving, i went up to philly to take care of some errands and, while there, to check out the house and paint the upstairs bedrooms for my parents.

not bad, right?  wrong.

the new house has popcorn ceilings with … sparkles? in it.  and both the downstairs as well as the back room upstairs have floor to ceiling mirrors which one can only assume is to ‘make the room look larger’.  to me, it all makes the room look ‘horrible’.  but such was the style back in the day (…i suppose).

there’s a slight problem, however: namely the fact that it’s now the future and such designs are way outdated, look bad, and worse yet are hard to change.  painting the ceilings was not fun.  first, the popcorn soaks up all the paint so you end up using far more than you would have used on a normal, flat surface.  second, it falls apart on you.  i know this too well.  my brother and myself both had paint covered pieces of the ceiling fall off and into our mouths.  (yes, it would have made sense to have a mask on, but we didn’t exactly have an OSHA approved setup.)  the mirrors?  they’re still up there.  it would have cost too much money to have them removed, and then you have to worry about what’s behind those mirrors once you do take them down.  beyond the cost to remove them, you may incur even more costs in fixing whatever is behind the mirrors.  it’s not an agile design for the interior of a house.

much like designing a house, you may want to be careful when you are making design choices for your organization.  you will be tempted to put a lot of processes in place and begin to adopt “industry best practices” from competitors in your marketplace.  i say to exercise caution because the more processes you have, by definition, the less agile your organization is.  processes reduce your ability to make changes, and therefore your ability to innovate.

don’t get me wrong – some processes are important.  you do still need a ceiling, and you certainly need walls.  before you go making choices, however, think about the future.  are you making the same choices based on what everyone else sees as the newest fad, or trend?  are you making decisions that are restricting your organization’s ability to adapt to changes?  are you going to be stuck with popcorn on the ceiling that’s hard to change and mirrors on the walls that are expensive to get rid of?

don’t let “this old house” turn into “this old organization.”  always plan for the future.

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social media: an evolution in communication

image by oliver widder, creator of geek and poke

image by oliver widder, creator of geek and poke

people don’t fully understand social media, and part of it is our own fault — the social media mavens.  i don’t think we do a well enough job of explaining it to everyone.

most people aren’t very fond of change, because change is unpredictable.  am i going to be better, or worse off?  will i be able to adapt?  can i make the necessary changes in me to succeed in this new environment?

the problem with social media, though, is that it’s really not a change from one thing to this other.  in the end, we’re all still communicating.  how we communicate — the tools we use — do (as everything) evolve over time, however.  but it’s certainly not anything to be frightened over.

we need to find better ways to communicate the benefits of social media to yesterday’s enterprise 1.0 stalwarts.  how do you get someone who is so loyal to the old way of doing things to change?

i think it’s in the metaphors.

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important words if you’re being arrested, or a consultant

“anything you say can and will be held against you…”

those are some important words of warning to heed if you’re being arrested… or a consultant.

as client-facing staff, it’s hard to balance honesty, integrity, and some good old-fashioned self preservation.  during the meeting i referenced in my previous post, a senior associate shared with me a lesson that i learned all too well earlier this evening on the day this post was authored: give the least amount of information you can, then move on.

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always plan on success

image by csitscenter, flickr collection

image by csitscenter, flickr collection

i was in a meeting recently with a senior associate in my firm, and spent the vast amount of the 4 hours we had together furiously taking notes.  unfortunately i couldn’t write as fast as he was talking, so i ended up not capturing all of the information that was there for the taking.  for the most part, the vast majority of the time was spent discussing our earned value management capabilities at booz allen.  we did talk some about business in general and building capabilities that can grow and expand, and it was from this discussion that my largest, boldest, “even used a highlighter on it” note came from.  he said something to me that made a lot of sense:

always plan on success.

it’s a great quote.  you may mistakingly take it as an inspirational message, but that’s not at all what he intended.  it was actually meant to scare us, and remind us that we need to be prepared to succeed.  to be successful in business, it’s not enough to have a good idea.  even having passion and being a hard worker isn’t enough.  when you’re trying to stand up or start up something brand new, you have to have certain things in place to handle the change in environment.  nothing can kill a good idea quite like being unprepared to succeed.  if you aren’t ready to expand with the business, you’ll undoubtedly experience growing pains – much like wearing a shoe that’s two sizes too small.

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